WEBSITE HOSTING, MAINTENANCE, SECURITY & CARE PLAN
Making sure your website is protected, optimised, backed up and expertly cared for.
Once your website is live, it’s not only important to protect it from malware and hacks that can take your site down and affect your Google rankings but it’s also important to keep the tools in the site updated to make sure the site is running quickly and efficiently.
Through our website maintenance/security care plan, we take on the stress of all these complexities so you can focus on and grow your business!
SO, WHAT’S IN THE PLAN?
Here’s a snapshot of the key components that make our website care plan invaluable for our clients.
WEBSITE HOSTING
Hosting is the foundation of your website. Security, performance, optimisation and ease of use all depend on it. We offer premium hosting for all our clients so you don’t have to worry about a thing.
WEBSITE UPDATES
Just like your phone has software updates, your website needs to be updated too. Additionally, out-of-date plugins are the #1 leading cause of website hacks. We take care of twice-monthly updates for you.
MONITORING & SECURITY
We have special tools that monitor your sites’ traffic and activity, protect against potential hacks or breaches and keep an eye on “up time” to ensure your site is up and running fine.
WEBSITE BACKUPS
Backing up your website consistently is critical for many reasons but most importantly, if the site should need to be restored, transferred or downloaded, we offer external backups and restore points for all clients on our plans.
WEBSITE OPTIMISATION
In order for websites to load fast, perform well and to ensure speed, the files, database and media need to be optimised. We have special tools that keep your site optimised and running smoothly along with cleaning up any and all “web gunk.”
SITE ADJUSTMENTS
Your plan comes with one 15 minute block of time, so we take care of any small updates you require. This time does not roll-over if unused. Additional work is charged at our hourly rate of £80 (ex. VAT) per hour.
THE RISK OF NOT HAVING YOUR SITE PROPERLY MAINTAINED
Here are just a few of the most common scenarios of unprotected sites:
WEBSITE HACK
If your website isn’t maintained and protected, it’s not a question of “if” but “when” a hack will occur.
POOR PERFORMANCE
If your website isn’t optimised, it’ll perform and load slower as times goes on affecting conversions and sales.
NO BACKUPS
If your website isn’t consistently backed up, you could completely lose your website’s content and progress when a breach happens.
SEO IMPLICATIONS
If your website isn’t maintained and optimised, Google knows and ranks sites that are digitally “alive.”
WEBSITE LEGITIMACY
If your website has any glaring issues such as a down SSL Certificate or notices of an unsecure connection, it affects traffic and brand legitimacy.
IT'S ALL ON YOU
By not having your website cared for monthly, everything we cover in our plan is on you and will cost you in tools, time and unneeded stress.
THE GOOD NEWS IS…WE’VE GOT YOU COVERED!
You don’t have to maintain your own website and go it alone.
We offer a perfect plan for your website so that you can rest easy and have us in your corner every month, taking care of these complex, confusing and ever-evolving issues in the digital world that YOU shouldn’t have to focus on.
FAQ’s
Some answers to the most frequently asked questions about our website care plan.
Are there cancellation fees?
Nope! Our website care plan is monthly or annual with a no-risk, no questions asked guarantee. If for any reason you need to pull your website from our hosting or maintenance plan, you have complete freedom to do so. Your plan is simply billed out for the month or year that’s paid for 🙂
Are there any setup fees?
No set up fees!
What if I require more time than the monthly support time allows?
If you have a decent amount of updates that will require more than the allotted block of time, we’ll give you an estimate of time and do that at our hourly rate.
What if the site gets hacked or breached while on the plan?
Does my monthly update time roll over?
Negative on this one, ghost rider. The retainer of hourly updates is covered for that month but does not rollover or add up for later use.
What's included in the monthly time?
Your monthly time covers any updates, additions or add-ons to your website. For example, changing hours, company information, staff or team members, adding new photos, updating services pages, etc. While we do our best to get updates done within your allotted time, if more time is required, we will do so with our hourly rate.
Note: The allotted monthly time is for work or updates on the existing website and cannot be used for other projects or a step by step website revamp.
NO-RISK GUARANTEE
Our plan comes with a no-risk, no-questions-asked guarantee. In the unlikely event that you want to pull your site the plan, you only pay for the month or year you’ve paid for and you’ll be provided with all site files and logins.